You will receive an email confirmation with your tracking number once your order is on its way so you can look forward to its arrival.
Build your Own FlosseBoxes & Ready-to-go FlosseBoxes If you order before 3pm Monday to Friday and 10am Saturday we will ship your box the same day. This excludes personalised products.
Orders placed after these times will leave us the next working day.
We will always do our utmost to ensure your order reaches you within the delivery times stated, however please note there are occasions where factors outside of our control that can affect delivery, such as Royal Mail Strikes, Bank holiday and Christmas delays.
The below times are a rough guideline and are not guaranteed times, this is not a guaranteed service.
For express delivery we use Royal Mail Special Delivery, order before 3pm Monday to Friday and before 10am Saturday and we will ship your order the same day.
Royal Mail Special Delivery | £8.50 | Guaranteed next day delivery before 1pm. Please note this does not include Sunday, we ship Mon- Sat only. Royal Mail Saturday Special Delivery | £8.50 | Guaranteed Saturday Delivery by 1pm order Monday - Friday before 3pm. Royal Mail guarantee to attempt delivery by 1pm the next working day - exceptions apply to some addresses see a breakdown of those addresses here.
When you subscribe to receive a monthly TreatBox, you must set up a customer account. This must be done after subscribing and can be done here. (This account must be set up using the email address you used when you subscribed. If this hasn’t been set up correctly your subscription will not show up). Once you have created a customer account you will have full control of your subscription; your account allows you to update your shipping details or credit card details, as well as allowing you to pause or cancel your subscription. If you update your address on your account you must do this before your payment leaves your account. If you do this afterwards then please contact us to confirm which address you would like your TreatBox delivered to, so that we can update your account details on your behalf. If you are unsure about any of this please email firstname.lastname@example.org and we will be more than happy to help. We can not be held responsible for incorrect shipping addresses, so please do contact us if you are unsure.
We know you will LOVE FlosseBox, but if for any reason you need to cancel your subscription please follow these instructions. If you subscribed through the website, you will need to make sure you have also signed up for a customer account here (This account must be set up using the email address you used when you subscribed. If this hasn't been set up correctly your subscription will not show up). Once this is set up, click on “Manage Your Subscription” and your subscription will show up. Here you can manage your subscription, pausing it at any time, skipping a month, or cancelling your subscription. If you are subscribed through your PayPal account you will not be able to use the “Manage Your subscription” section via the website, instead you will need to log in to your PayPal account, navigate to the subscriptions area, and find FlosseBox in your list of subscriptions. You will be able to cancel your FlosseBox subscription from here. Please note: If you do wish to cancel your subscription, you must cancel your subscription at least 3 working days prior to the date of your direct debit to avoid being billed and receiving the next box
We will automatically bill you and send your gifts out monthly until you tell us to stop. We will take your first payment the day you subscribe, with your first box arriving in the first week of the new month after payment (For example, if you subscribe on 7th June your first box will arrive at the start of July).Monthly payments will then be taken out on the same day you subscribed (For example, if you subscribe on the 16th, each further payment will come out on the 16th of every month).
If you order a "Build Your Own" TreatBox you will not be subscribed to any of our subscription services. This is a one-off item and payment will only be taken from your account once and will not reoccur. If you are unsure about what item you have ordered please contact
Discount codes can only be used once and cannot be used in conjunction with any other offer, including our “Build Your Own” boxes and in the “Shop” (unless otherwise stated).
I FORGOT TO PUT MY DISCOUNT CODE IN, WHAT CAN I DO?
Unfortunately once an order has been processed we are unable to add the discount code.